Grievance Redressal Mechanism

We are committed to resolving your concerns promptly. Submit a complaint below or track an existing one.

Register a New Complaint

Provide at least one of email or phone.

Track Your Complaint

What to expect
  • Acknowledgement within 24 hours
  • Resolution within 14 days
  • Senior citizen helpline: 8989124848

Level 1: Grievance Desk

Grievance Desk Email

grievance@insureprime.com

Grievance Desk Phone

8989124848

Operating Hours

10 AM – 7 PM, All days

Service Level Agreement (SLA)
  • Complaints will be acknowledged within 24 hours.
  • A final resolution will be provided within 14 days from receipt.
  • Senior Citizens: Dedicated support at 080-6237XXXX.

Level 2: Grievance Officer

If you are dissatisfied with the response or if no resolution is provided within 14 days, you may escalate your complaint to our Chief Grievance Officer.

Level 3: External Redressal

If your complaint remains unresolved after 30 days, you may approach the external regulatory bodies.

IRDAI – Bima Bharosa

Contact IRDAI via toll-free 155255 or register a complaint online.

Visit Bima Bharosa Platform
Insurance Ombudsman

Approach the Insurance Ombudsman for individual grievance redressal.

Insurance Ombudsman Complaint Details
Read the full Protection of Policyholder Interest (PPHI) guidelines for more details.